Replacement & Defect Guarantee
Every DARSKA creation is hand-bottled and sealed in Jaipur. We guarantee 100% free replacement in case of any transit damage, leaking bottle, or packaging issue.
1. Free Replacement Guarantee for Any Damage or Defect
Because extraits de parfum are personal luxury creations, we do not accept change-of-mind returns. However, we provide an absolute guarantee on product and packaging integrity: if your order arrives damaged, leaking, with a defective spray pump, or with any packaging imperfection, we will provide a 100% complimentary replacement immediately.
2. Zero Cost & Complimentary Courier Pickup
There are zero replacement fees for patrons in India. If a replacement is approved, our concierge desk coordinates doorstep pickup and prioritizes a new, hand-inspected bottle dispatch via Delhivery Surface Express at no extra cost.
3. 48-Hour Reporting Protocol
In the rare event of transit damage or packaging defect, please notify our concierge desk within 48 hours of delivery. Simply share your order number along with clear photographs or a short video showing the outer parcel, damaged packaging, or leaking bottle to initiate an expedited replacement.
4. The Discovery Set Sampling Guarantee
To discover our olfactory compositions before selecting a full bottle, patrons can begin with The Discovery Set (3 × 10 ml) at ₹ 999. Every set includes an exclusive ₹ 950 voucher redeemable toward your full 50 ml or 100 ml perfume bottle, ensuring complete sampling freedom.
Report a Damage or Packaging Issue
Our concierge team is available to assist you with immediate replacements. Connect with us via WhatsApp, self-service tracking, or email.